Submissions and media

A submission is a locked, immutable hand-off of captured media from the field, and the media browser is where you review everything that has been handed off.

What a submission is

When a field user finishes a unit of work, they submit it. Creating a submission locks every included item read-only: the media in a submission can no longer be edited or deleted from the field app. The submission record captures exactly what was handed off, by whom, from which device, and when.

This immutability is deliberate. Submissions are the evidence boundary between field capture and office review, and neither side can alter what crossed that boundary.

The Submissions page

Open Content → Submissions to see the most recent hand-offs across your organization.

Column	Meaning
Submission	Sequence number plus a short identifier, for example "#42".
Assignment	The assignment the submission belongs to.
Submitted by	The field user who handed it off.
Items	How many media items are included.
Device	Device model and app version, shown as "v{version} ({build})". Useful when troubleshooting app issues.
When	When the hand-off happened.

Click a row to jump into the assignment detail page for that submission's assignment.

Review philosophy

Reviews happen through assignment status, not per-submission approval buttons. There is no approve/reject/return workflow on submissions, by design: a submission is a permanent record, not a ticket.

The suggested review flow:

1. Field work finishes and submissions arrive. The assignment flips to submitted automatically once all media is handed off.
2. Set the assignment to in review and work through the media (below).
3. When review is complete, set the assignment to completed.
4. When the claim cycle fully closes, set it to archived to clear it from working lists.

If new media arrives at any point, the assignment reverts to active automatically, which is your signal that review is not actually finished.

The media browser

Open an assignment and go to the Media tab. The browser is an infinite-scroll grid of thumbnails that loads more items as you scroll, using fast proxy copies so even large assignments stay snappy.

Filters

Open the filters popover to narrow the grid:

• Search notes and tags: free text, matched against item notes and tags.
• Type: photo, video, or audio.
• Sync state: captured, processing, queued, uploading, synced, or failed. See Sync states.
• Capturer: who captured the item.
• Groups: filter by group, including Ungrouped for items not in any group.
• Tags: facet chips with counts, so you can see at a glance that, say, 34 items are tagged "damage" and click to show only those.

Select mode and bulk actions

Enter selection mode to check multiple items, then:

• Tag: bulk add or remove tags across all selected items. Use tags to mark review outcomes ("reviewed", "needs-recapture", carrier-specific codes) since there are no approval buttons.
• Delete: delete the selected items. Requires the media.delete permission.

Deletes are soft deletes

Deleting media is a soft delete: the item disappears from views, but the underlying file is retained on the server. If something is deleted by mistake, contact support to have it restored.

The lightbox

Click any item to open the full-screen lightbox:

• Arrow keys page through items; a counter shows your position ("12 / 348"). Adjacent items are prefetched so paging is instant.
• Photos open in deep zoom: zoom into fine damage detail, hairline cracks, serial numbers, and labels that a thumbnail could never show.
• Watermark toggle: "Hide watermark (view clean original)" switches from the watermarked review copy to the clean original master. The original master is always clean, even when watermarks are enabled. See Capture settings.
• Video and audio play inline, using the proxy for speed or the original for full fidelity.

The metadata sidebar

The lightbox sidebar carries everything known about the item:

• Type and sync-state badge
• Captured: the timestamp
• By: the capturer
• Duration (video and audio), Dimensions (photos and video), Original size
• Device: model that captured it
• Watermark: "Burned in" state
• GPS: a "lat, lng" link that opens the capture location in a map
• Download original: downloads the clean master file
• Tags and Notes: editable, with Save changes
• Activity: a per-item timeline of everything that happened to this item

Downloading media

Download media per item with Download original in the lightbox sidebar. The file you get is always the clean, unwatermarked master.

No bulk export today

There is no bulk zip export or CSV export of media. If you need a large pull of originals for a carrier or legal request, contact support.

Sync states

Every media item carries a sync state describing where it is on the path from the device to the server:

State	Meaning
Captured	Recorded on the device, not yet queued for upload.
Processing	The device is preparing the item (for example, generating its proxy).
Queued	Waiting to upload.
Uploading	Upload in progress.
Synced	Safely on the server and visible everywhere.
Failed	The upload failed and will be retried by the app. If an item stays failed, check the field user's connectivity.